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License Guidelines for Call Center/Hosted Call Center/Hosted Call Center Service Provider (HCCSP)

Bangladesh Telecom Regulatory Commission www.btrc.gov.bd


License Guidelines for Call Center/Hosted Call Center, Hosted Call Center Service Provider (International or Domestic):

4. Restrictions on 'Transfer or Assignments':


Licensees shall not, without the prior written consent of the Commission, either directly or indirectly, assign or transfer this license in any manner whatsoever to a third party or enter into any agreement for sub-Leasing and/or partnership relating to any subject matter of the License to any third party either in whole or in part i.e. no subleasing/partnership/third party interest shall be created.

5. Prohibition of certain Activities by the Call Center operator:

Licensees shall not engage on the strength of this License in the provision of any service requiring separate License / permission.
Licensees shall take necessary measures to prevent objectionable, obscene, unauthorized or any other content, messages or communications infringing copyright, intellectual property etc., in any form, consistent with the established laws of the country. Once specific instances of such infringement are reported to the operator by the enforcement agencies, the operator shall ensure that the carriage of such material is prevented immediately.
Licensees shall not infringe on the jurisdiction of Licensed Telecom Service Providers and they shall neither provide switched telephony nor use telecom resources as Public Call Office (PCO).

6. Suspension or Termination of License:

The Commission reserves the right to suspend the operation of the License at any time, if, in the opinion of the Commission, it is necessary or expedient to do so in public interest or in the interest of the security of the country or for the proper conduct of the Bangladesh Telecommunication Act, 2001.
License may be terminated for any failure to comply with the terms and conditions of license.
The Commission may, on the happening of any events contrary to the terms and conditions of the license, provisions of Bangladesh Telecommunication Act, 2001 or any other relevant rules and regulations, suspend or cancel the license or impose fines. In case of cancellation of license, the offender (company, share holders, individuals etc.) will be debarred from obtaining new license for 5 years.

7. Compliance to Directions/Orders:

The Call Center/HCC/HCCSP shall comply with:

Terms and conditions of license for Call Center/HCC/HCCSP.
Orders/Directives issued by the Commission from time to time.
Orders/Directives/Regulations issued by Govt. from time to time.
Relevant provisions of the laws and regulations in force in Bangladesh.

8. Miscellaneous:

The commission and/or any other Govt. departments shall not be liable for any loss, damage, claim, expense etc. which may be incurred as a result of or in relation to the activities of the Licensee.
The licensee shall observe the requirements of any applicable international conventions which imposes obligations on Bangladesh.
As the licensee may handle sensitive and/or confidential information of its client, it will take adequate measures to protect the same.
All correspondence shall be in writing and shall be sent to the Licensee’s registered place of business/head office.
The licensee shall furnish to the commission, on demand, the copies of agreements between the licensee and its foreign/local client(s).
The licensee shall follow the foreign currency earning and remittance rules and procedures in force in Bangladesh.

Ref Note: This document is copied from the website of BTRC


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