CALL CENTER SOLUTION | SMS SOLUTION | WEB SOLUTION | SOFTWARE DEVELOPMENT

Call Center Solution Packages

From our business experience we have designed some solution package for call center. Here we have described all the points related with call center. It is like a-z solution of call center setup. Our call center experts and consultant have divided the packages in some different heads like technical, human resource, office and others. Different Types of Call Center Services



Package 1

Seat Capacity: 24

 

Software:

Predictive Dialer: DialEdge
Server OS: Linux
10 millions call processing capability
Applicable for both Inbound and Outbound Call Centers
Licence Fees only for first time for 24 seats
No Renewal/Hidden Fees

Hardware:

Servers with dual processor with 8GB RAM (IBM Preferred)
27 PC
Router (CISCO Preferred)
24 ports switch (CISCO Preferred)
Modular Gateway with 24 Ports
Noise canceling double side headset with dial pad (30 Pcs)
Rack and Network Cables

Features:

Predictive Dialing
Advanced Call Detection
Automatic Call Distribution (ACD)
Web Based Administration / Remote Administration
Call Conferencing
Multi Campaign Support
Call Transfer
IVR
more»


Package 2

Seat Capacity: 48

 

Software:

Predictive Dialer: DialEdge
Server OS: Linux
10 millions call processing capability
Applicable for both Inbound and Outbound Call Centers
Licence Fees only for first time for 48 seats
No Renewal/Hidden Fees

Hardware:

Servers with dual processor with 8GB RAM (IBM Preferred). Minimum 2 servers required
52 PC
Router (CISCO)
24 ports switch (2)
Modular Gateway with 24 Ports (2)
Noise canceling double side headset with dial pad (56 Pcs)
Rack and Network Cables

Features:

Predictive Dialing
Advanced Call Detection
Automatic Call Distribution (ACD)
Web Based Administration / Remote Administration
Call Conferencing
Multi Campaign Support
Call Transfer
IVR
more»


Package 3

Seat Capacity: 96

 

Software:

Predictive Dialer: DialEdge
Server OS: Linux
10 millions call processing capability
Applicable for both Inbound and Outbound Call Centers
Licence Fees only for first time for 96 seats
No Renewal/Hidden Fees

Hardware:

Servers with dual processor with 8GB RAM (IBM Preferred). Minimum 2 servers required
100 PC
Router (CISCO)
24 ports switch(4)
Modular Gateway with 24 Ports (4)
Noise canceling double side headset with dial pad (110 Pcs
Rack and Network Cables

Features:

Predictive Dialing
Advanced Call Detection
Automatic Call Distribution (ACD)
Web Based Administration / Remote Administration
Call Conferencing
Multi Campaign Support
Call Transfer
IVR
more»


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